Enrolment Conditions
The courses and anything published on our website belongs to Lakaz Training Center. Payments for the courses are made directly to LTC.
Service details
The courses published on our website follow the same format, with lessons taking place from monday to friday and cultural activities on saturday.
Classes take place in the morning or afternoon, at the provider’s discretion. The schedule outlines may differ significantly depending on participants requests and on the trainer, who has discretion over any changes. If you want to discuss a specific topic, you should indicate it at least 8 weeks in advance as the definitive schedule will be sent 3 weeks before the course.
Participants who attend at least 80% of the course will receive a Certificate of Attendance either on friday or saturday.
If a course does not reach the minimum number of participants expected, the Management reserves the right to change the course structure.
Cultural activities
Please book your flights accordingly so that you don’t miss out the activities included in the program.
If there are any concerns about the participants' health or fitness for the cultural activities, do not hesitate to let us know in order to arrange things in a different way.
Attendance and rules
Participants are not permitted to bring partners or children to the lessons. Minors; i.e. under 18 year olds, always need to be supervised by their parents and cannot be left alone in the training center. Our courses are for adults and any extra adult attending needs to pay the standard course fee.
The health of our staff and participants is one of our primary concerns. Please note that the organisation reserves the right to implement any health and safety measurement it deems necessary to protect everyone’s health.
Inappropriate language/behaviour towards class participants or staff will not be tolerated and we reserve the right to ask participants to refrain from attending the training center if behaviour persists. The participant’s superiors will be notified of any incident of inappropriate behaviour having taken place during course hours or during a cultural activity.
Signing up
Enrollment in a course is subject to receipt of the registration confirmation from the training center.
The confirmation of registration is a document that shows all the information related to the course and payment conditions.
Without having received this document the participant cannot be considered enrolled in a course provided by Lakaz Training Center.
Language level
Please note that the majority of course participants are not native English speakers. The level of English spoken by your fellow European teachers may therefore vary. If your primary objective is to improve your English language skills, we would recommend for you to attend an English language course.
Payment
Payment must be made by bank transfer. Payment information will be sent to you together with the Course Confirmation Document.
You are asked to pay the full amount within 15 days from the booking confirmation. Your participation to the course will not be confirmed until payment.
If registration is less than 15 days before the start of the course, the total cost of the service purchased will be requested before the first day of the course.
If a school or participant requires an extension to the due date, this must be communicated at the earliest. The Training Center reserves the right to cancel an enrollment where no payment or communication about late payment has been received.
Cancellations
If you are forced to cancel your course attendance due to unforeseen issues, these are the options you may take into consideration first :
rescheduling to any of our courses in any Academy within the next months;
any other colleague may take your place and use the already paid fee without any additional costs.
Cancellations must be notified by email.
For cancellations communicated at least 4 weeks before the start of the course, the Training Center will retain 50% of the course cost.
For cancellations communicated in the last 4 weeks before the start of the course, the full amount will be retained.
Absences for personal reasons, early departures, and late arrivals are not valid reasons to demand refunds.
Course modification
Requests to change course or dates must be presented to the email address ltc@gmail.com and are at the provider’s discretion.
Treatment of complaints
Any participant complaints about aspects of the Training Center or the services offered can be reported to the trainer or to the email address ltc@gmail.com
We will thoroughly evaluate all complaints and, if deemed necessary and feasible, immediately address them.
Alternatively, participants can also provide suggestions in the end-of-course questionnaire, although this may not allow us to intervene promptly.
Insurance
Participants will be held responsible for any damage caused to the Academy structure. Lakaz Center denies any responsibility for the loss of personal belongings within the center premises.